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The Playbook is the site’s memory. Write down how the site should be handled, such as tone, rules, and things to avoid, and the agent follows it in every chat instead of you repeating it each time.

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Open and edit it

Open Playbook from the new tab launcher in the Command Center. Edit it like a document; changes apply to the next conversation. When the agent updates the Playbook itself, an activity card in the chat shows what changed.
Keep entries short and specific. “Never change the header menu without asking” works better than a long essay on brand voice.
Related: Skills teach the agent a procedure, the Playbook tells it about this site, and the Design System holds the look and feel.