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Intercom is a customer messaging and support platform. Connected to WPOS, it lets the agent create and manage contacts, and handle support tickets from the work you do on a site, all from the chat beside your site’s live preview. Category: CRM and sales Actions available: 129+

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What you can do

  • Create, archive, and block contacts
  • Create and delete tickets
  • Keep support data in step with site activity

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Example requests

Once Intercom is connected, ask in the Command Center:

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Before you connect

  • An Intercom workspace. Intercom has no free tier, so an active subscription or trial is required.
  • Permission to install apps. Workspace admins can, teammates with restricted roles usually cannot.
  • Know your data host region. It is set per workspace and must match at authorization time.

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Connect it

1

Open WPOS

In WordPress admin, open WPOS. You land on the chat screen.
The WPOS chat screen in WordPress admin.

WPOS opens on the chat screen.

2

Open a new tab and choose Connectors

Click the + button to open the launcher panel, then choose Connectors.
The WPOS launcher panel listing Preview, Site tree, Files, Skills, Connectors, and Settings.

The launcher panel. Connectors is the fifth entry.

3

Find the connector

Every available connector is listed alphabetically, each with a button showing what it needs.
The WPOS Connectors panel listing Calendly, Canva, Figma, Google Analytics, Google Calendar, and Google Docs.

The Connectors panel, sorted alphabetically.

4

Search and press Connect

Type Intercom into Search for integrations, then press Connect.
The Intercom row with a Connect button.

Search narrows the list to one row.

5

Sign in to Intercom

A popup opens on Intercom’s sign in. Signing in with Google shows the account chooser headed “to continue to intercom.com”.
Google's account chooser, headed to continue to intercom.com.

Signing in to Intercom with Google.

6

Share your details with Intercom

Google confirms what intercom.com will receive: your name, profile picture, and email address. Click Continue.
The Google screen confirming what intercom.com will receive.

Google confirms what is shared.

7

Authorize Composio in Intercom

Intercom lists every scope Composio is requesting, including Tickets, AI content, Custom objects, and Jobs. Scroll through, then click Authorize access.
Check the data host region at the bottom of this screen: United States, Europe, or Australia. It must match the region your Intercom workspace lives in, or the connection authorizes against the wrong region and returns no data.
Intercom's authorization screen listing scopes, with an Authorize access button and a data host region selector.

Check the data host region before authorizing.

8

Confirm in WPOS

The row reads Connected and a green “Intercom connected” banner appears in the chat.
The Intercom row showing Connected with a Disconnect button.

Connected, with the confirmation banner in chat.

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Troubleshooting

The data host region selected at authorization does not match your workspace region. Disconnect, reconnect, and set the correct region.
Your teammate role does not allow installing apps. Ask a workspace admin.
The Articles product is not enabled on your plan. Check your subscription in Intercom.
Intercom archives older conversations and the API paginates. Narrow the date range rather than asking for everything.
For popup failures, expired connections, and other issues shared across every connector, see Introducing Connectors.